Tempur-Pedic® Sleeptracker-AI® FAQ

Frequently asked questions for the Tempur-Pedic Sleeptracker-AI Monitor

Getting Started

What are the Tempur-Pedic® Sleeptracker-AI® requirements?

For pre-installed Sleeptracker-AI® Monitors: 
The Sleeptracker-AI® Monitor requires a 2.4GHz Wi-Fi access point utilizing WPA or WPA2 security connected to the Internet and an iOS or Android phone or tablet. The Sleeptracker-AI® Monitor is pre-wired and obtains power from the power base.

For a self-installed Tempur-Pedic® Sleeptracker-AI® Monitor:
The Sleeptracker-AI® Monitor requires a 110-240v power adapter (included), 2.4GHz Wi-Fi access point utilizing WPA or WPA2 security connected to the Internet, and an iOS or Android phone or tablet.

Which iOS devices are compatible with the Tempur-Pedic® Sleeptracker-AI® app?

The Tempur-Pedic® Sleeptracker-AI® app is compatible with iPhones and iPads running iOS 13 or later.

Which Android devices are compatible with the Tempur-Pedic® Sleeptracker-AI® app?

The Tempur-Pedic® Sleeptracker® app is compatible with Android phones or tablets running Android OS 9.0 or later.

Is the Tempur-Pedic® Sleeptracker-AI® app compatible with iPads or other tablets?

Yes, the Tempur-Pedic® Sleeptracker-AI® works with iPads running iOS 13 or later and Android tablets running Android OS 9.0 or later.

Where do I download the Tempur-Pedic® Sleeptracker-AI® app?

The Tempur-Pedic® Sleeptracker-AI® app is available in the Apple App Store for iOS/iPadOS and the Google Play Store for Android. You can find links to download the app at sleeptracker.com/getapp.

What’s the first thing I do once I download the Sleeptracker-AI® app?

After downloading the Sleeptracker-AI® app, simply launch the app and follow the on-screen instructions. The setup instructions will walk you through the process of setting up your smart bed, creating an account, and connecting to your home Wi-Fi.

During setup, I’m being asked to scan a QR code, where do I find it?

The QR code can be found on the back of the processor and on the back of the Quick Start Guide. 

How do I know if my Tempur-Pedic® Sleeptracker-AI® Monitor is set up correctly?

The Tempur-Pedic® Sleeptracker-AI® app will walk you through the correct setup procedure based on answers you provide about your bed type and size. At any time, you can navigate to the “Connection Status” page by selecting the Status icon from the Home page and then tapping Status to confirm your Sleeptracker-AI® Monitor is set up correctly.

I am a single sleeper with a large bed and sleep in the middle of the bed. Which side of the bed should I choose when prompted during the setup?

For a pre-installed Sleeptracker-AI® Monitor:
There are sensors mounted on each side of the bed, so we recommend that you begin your sleep by laying on one side of the bed, and assign yourself to that side in the app.

For a Sleeptracker-AI® Self-Install Kit:
Select the left side in the app and connect your sensor to the black input connector on the processor. Place the sensor under your mattress, centered under the pillow where you spend most of your time sleeping.

How do I add a second sleeper to the Tempur-Pedic® Sleeptracker-AI® Monitor?

If you have a pre-installed Sleeptracker-AI® Monitor, your bed comes with two sensors pre-installed. If you have a Tempur-Pedic® Sleeptracker-AI® Self-Install Kit, please ensure that you have two sensors plugged into the Sleeptracker-AI® processor. Adding a second sleeper is easy. From the account of the user who set up the Monitor, select Menu > Add Second Sleeper. A Quick Add code will be generated, which you can either write down or share via email or text message.

The second sleeper should start by installing the Tempur-Pedic® Sleeptracker-AI® app on their phone or tablet. If the code was shared via email or text, select the link and follow the instructions to complete the second account creation. If the Quick Add code was written down, launch the app on the second sleeper’s phone, choose “I have a Quick Add Code”, enter the code, and then follow the instructions to complete the second account creation.

If the second sleeper already has created their own Sleeptracker-AI® account and is on the Home page, have the second sleeper go to Menu > Pair with a Monitor > Add yourself as a second sleeper, and enter the Quick Add Code.

General

Does the Sleeptracker-AI® smart bed work with any mattress brand?

The Sleeptracker-AI® smart bed works with any standard innerspring, foam, memory foam or hybrid mattress. The Sleeptracker-AI® smart bed has been tested and qualified with Tempur®, Tempur-Pedic®, Sealy®, and Stearns & Foster® mattresses.

Does the Sleeptracker-AI® system store sleep data for both my partner and myself?

Yes, you and your partner will each have unique Sleeptracker-AI® accounts that monitor and store sleep data. During the app setup, you will be asked to specify which side of the bed you sleep on, allowing the system to distinguish you from your partner.

What if I have a pet that sleeps on the bed?

Pets at the foot of the bed should not affect your heart rate or respiratory rate data, but if they get up and move during the night, they could affect your sleep data. At Menu > My Monitor > Bed & Sleeper Setup > Bed Name & Profile, ensure that you have “Yes” selected for "Do you allow Pets in Your Bed?"

What if I switch sides of the bed?

If you or your partner switches sides of the bed, simply update this information in the app from Menu > My Monitor > Bed & Sleeper Setup > Change Your Side of Bed.

What if I switch to a new phone or tablet?

If you get a new device, you won’t lose any of your data. Simply download the app on your new device and sign-in to your existing account.

Do I have to wear a specific device to bed?

No, you don't have to wear a device. Your sleep is monitored through the sensors which are under your mattress.

What if my power goes out briefly overnight?

The system will not record data during a power outage. Once power is restored, it will automatically resume recording your sleep data. The Sleep Cycle Alarm, however, will still activate via your phone or tablet at the proper time if there is a power outage.

What if my partner and I only have one phone or tablet for both of us?

Both Sleeptracker-AI® accounts can be accessed from the same device, however, to prevent having to sign out and back in, it’s best for each user to have the app running on their own phone or tablet. If you choose to use a single phone or tablet for both users, the Sleeptracker-AI® app will display the data of whichever user is logged in. To see data associated with another account, simply logout of the current account by going to Menu > My Profile > Account > Logout and then login to the other account.

What if I don’t have Internet?

The Sleeptracker-AI® Monitor requires access to an Internet-enabled home Wi-Fi network.

Does my phone or tablet need to be on overnight?

No, the system will still monitor your sleep if your phone or tablet is off, but the Sleep Cycle Alarm will not work with your phone or tablet off.

Does my phone or tablet need to be in the same room as me to monitor my sleep?
No, your device does not need to be in your room to record your sleep, however, you do need your device nearby to hear the alarm.
Does my phone or tablet need to be connected to my Wi-Fi network overnight?
No, your device does not need to be connected to Wi-Fi overnight, but will need Wi-Fi or a cellular connection to use the Sleep Cycle Alarm.
How can I restore my Sleeptracker-AI® information on my phone or tablet after a factory reset (or onto a new device)?

To restore your data, re-download the Tempur-Pedic® Sleeptracker-AI® app, launch the app, and then sign in to your existing account. All of your data will be present.

Can the Sleeptracker-AI® system distinguish between when someone is reading or watching television in bed vs. trying to fall asleep?

Yes, the Sleeptracker-AI® Engine (SAIE) can differentiate between when a user is awake in bed and when they are actually entering early stages of sleep. To do so, the SAIE uses machine learning algorithms that take into account the breathing rate, heart rate, and micro motion sensed by the Sleeptracker-AI® system.

Can I temporarily disable sleep recordings to let someone else sleep in my bed?

If someone else will be using your bed and you wish to turn off the Sleeptracker-AI® sensors, select the icon at the top right of the home screen, select Sensor Mode, then switch the sensors off. While off, the Sleeptracker-AI® sensors will not record, retain, or upload any sensor data. This includes sleep quality, heart rate, breath rate and air quality. The Sleeptracker-AI® processor will remain powered on and connected to Wi-Fi so that you can turn the sensors back on from this app later. You will need to turn ON your Sleeptracker-AI® sensors to resume normal full functionality.

Setup (For Sleeptracker-AI Self-Install Kits)

Where do I place the Sleeptracker-AI® sensors?

The Tempur-Pedic® Sleeptracker-AI® app will guide you through the correct placement of the sensors based on the bed type that you have.

Tip: If you have a Full or Queen size bed with two sleepers, for the best signal separation, place the sensors 8 inches in from the outer edges of the base.

My bed frame has slats which prevent the sensors from being placed under the mattress directly under the center of the pillow. Where should the sensors be placed?

If you have a slatted bed frame, place the sensor(s) on top of the slat nearest the center of your pillow. Ensure the sensor foam lies entirely on a slat, not half on and half off.

How do I install the sensor(s) if there are slats narrower than my sensor(s) for the foundation that my mattress rests on?

If your mattress sits on a slatted foundation, metal grid, or mesh, ensure the sensor is positioned on a solid/flat surface so the sensor is pushed evenly into the mattress when you lie down. The sensor needs to make firm, evenly distributed contact with the mattress to function properly.

If the openings in your foundation are larger than the sensor, use a thin piece of plywood or plexiglass that spans the holes to ensure the entire sensor makes contact with the mattress.

Where should I place the processor?

Ensure your processor is elevated off the floor. We recommend re-using one of the cable twist ties to hang the processor under your bed. There are environmental sensors in the processor which provide the most accurate readings when the vents on the processor are not blocked.

I have an adjustable bed. Is the Tempur-Pedic® Sleeptracker-AI® Monitor compatible?

Yes, the Tempur-Pedic® Sleeptracker-AI® Monitor works with any bed. On adjustable beds, ensure that there is plenty of slack in the sensor cables, so your bed can be adjusted fully without straining the sensor cable. As you lower the head of the bed, ensure your routing does not result in a pinched cable.

I use a bed skirt between my box spring and mattress. Should the sensors be placed on top of or underneath the bed skirt?
Attach the sensors under the bed skirt. The sensors will move around less and this allows you to wash the bed skirt without removing the sensors.

Wi-Fi Connection

What if my Tempur-Pedic® Sleeptracker-AI® Monitor fails to connect to my Wi-Fi network?

Check to ensure your Wi-Fi router and Sleeptracker-AI® Monitor are close enough to each other for a good signal. Walls and devices on the 2.4GHz frequency range can interfere or reduce the signal strength. If the Wi-Fi router cannot be moved closer to the bedroom, a mesh Wi-Fi system may be a suitable option.

What type of Wi-Fi works best with the Sleeptracker-AI® Monitor?

The Sleeptracker-AI® Monitor requires a Wi-Fi router running on the 2.4GHz band. If your router is set to use 5GHz only, you will need to modify your router settings to enable the 2.4GHz band. The Monitor supports both WPA and WPA2 security. The WEP security protocol is no longer supported due to its security vulnerabilities. WPA3 is not supported on this model (STS-40).

Does my router need to be connected to the Internet?

Yes, in order to send your sleep data to your account, your Tempur-Pedic® Sleeptracker-AI® Monitor will need to be connected to the Internet through your Wi-Fi router.

How do I update my Sleeptracker-AI® Monitor's Wi-Fi settings if I've changed the password or name of my home Wi-Fi network?

To adjust the Wi-Fi settings of your Sleeptracker-AI® Monitor, go to Menu > My Monitor > Troubleshoot > Adjust Wi-Fi Settings, and then follow the on-screen instructions. If you need assistance, email support@sleeptracker.com and include your router’s brand and model.

Does the Sleeptracker-AI® Monitor use Bluetooth?

No, the Sleeptracker-AI® Monitor uses Wi-Fi, not Bluetooth. 

Are there Wi-Fi routers which are not compatible?

There are some modem-router combos (gateways) which have trouble maintaining a consistent Internet connection. These models affect all Wi-Fi devices, not only the Sleeptracker-AI® Monitor. Many of these are cable modem gateways leased or rented by cable companies, and there are often alternative cable modem gateways available from your cable company if you request an alternate model.

Using the App

What is the Sleep Cycle Alarm?
The Sleep Cycle Alarm wakes you during your lightest phase of sleep in a given window of time, allowing you to feel more refreshed throughout the day. For example, if you need to wake up at 7AM and you set a 30-minute Sleep Cycle Alarm window, the alarm will wake you between 6:30AM and 7AM when the system detects you are in a light phase of sleep, or it will wake you no later than 7AM if the system does not detect a light phase of sleep.
How do I select an alarm tone for the Sleep Cycle Alarm?

In the app, select the Menu button, then select Sleep Cycle Alarm. You can select from built in wake up music or from your own music library.

How does the Vibrate Power Base alarm work?

Compatible Tempur-Pedic® Power Bases support silent alarms using the vibration motors in the bed to wake you up. To enable, select Menu>Sleep Cycle Alarm and scroll down to select Alarm Type: Vibrate Power Base. When turning on Vibrate Power Base, the audible alarm will be disabled. One must choose either Music/Sounds from the mobile device or vibrate power base. When the Vibrate Power Base alarm goes off, it will start with very subtle short vibrations and ramp up to 3 second long vibrations. If at any time during the vibration alarm you wake and wish to turn it off, use the flat button on your in-app remote to turn the vibration alarm off. If you don’t stop the alarm, it will run once, wait 5 minutes, then run a second time. At that point the vibration alarm will stop until the alarm is triggered the next day.

Note: For queen, full and synchronized split king beds, vibration motors for both sides (both sleepers) will go off when the vibration alarm is used. For split king beds which are configured to move independently, only the side of the split king bed configured for the alarm to go off will vibrate unless both sleepers have their vibration alarms enabled.

Will the Snore Response respond to all snoring?

Snore Response will respond when the Sleeptracker-AI® system detects intense, sustained snoring.

How does Smart Snore Pulse work to automatically help alleviate snoring?

Smart Snore Pulse will use vibration pulses when the Sleeptracker-AI® system detects intense sustained snoring.

How do I turn on Smart Snore Position and Smart Snore Pulse?
From Menu>Snore Response, select if you would like Smart Snore Position or Smart Snore Pulse enabled.
Can Smart Snore Position and Smart Snore Pulse be used together?
If Smart Snore Position and Smart Snore Pulse are both enabled, Smart Snore Position will raise the head of the bed when intense sustained snoring is detected. After 30 minutes, if intense sustained snoring continues, Smart Snore Pulse will vibrate the bed. Smart Snore Pulse will continue to alert with vibration pulses every 30 minutes if intense sustained snoring continues.
Can I use the app for napping?

Yes, the app can record naps longer than 20 minutes. Go to Menu > Record Sleep > select Record My Sleep Now to begin a sleep recording. After you’re done napping, ensure that you return to the app and tap Done Sleeping, to end the recording.

What is the AI Sleep Coach?
The AI Sleep Coach provides useful tips and insights to help you incrementally improve your sleep over time. These tips and insights become more personalized and tailored to you as you use the app over time. For example, the app will learn what time you typically go to bed, how fast you fall asleep, and how much sleep you typically get. The AI Sleep Coach can then notify you when you deviate from your routine to help guide you to a more restful night’s sleep.
How do I reset my password if I forget it?
Launch the app and select "I already have an account". Use the Forgot Password option, then follow the instructions in the email you receive.
How do I get updates for the Tempur-Pedic® Sleeptracker-AI® app?

On iOS devices, go to the App Store app and select the Updates tab. On Android devices, go to the Google Play Store app and select your profile icon (top right) > select Manage apps & device. Find the Tempur-Pedic® Sleeptracker-AI® app in the Updates list and perform the update.

How do I set or edit my sleep goal?

From the app’s Menu, select Sleep Goals & Schedule, then select Sleep Goal. 

Does the system record a sleep quality metric for each sleeper?
Yes, each sleeper will be given their own sleep quality metric. To view, login to your account and select the Analysis button on the home page.
Will the Tempur-Pedic® Sleeptracker-AI® Monitor let me know if I have sleep apnea?

The Tempur-Pedic® Sleeptracker-AI® Monitor is not a medical device and is unable to determine if you have sleep apnea.
 

Can I view a graph of my heart rate throughout the night so I can see what my heart rate is in deep, light, and awake states?
Yes, from the home page tap the Analysis icon. Press and slide your finger left to right on the heart rate graph to view your heart rate at different times throughout your sleep. The red line on the graph represents your heart rate.
Can I view a graph of my respiratory rate throughout the night so I can see how my breathing rate changes in deep, light and awake states?
Yes, from the home page tap the Analysis icon. Press and slide your finger left to right on the graph to view your breathing rate at different times throughout your sleep. The blue line on the graph represents your breathing rate.

Sleep Data and Information

How does the cloud backup my information?

Your information is associated with your account within the Sleeptracker-AI® Cloud. If you get a new phone or tablet, simply log in to your account and your sleep recordings will be present.

If I forget to start my sleep recording but slept on my Sleeptracker-AI® Monitor, can I retroactively add a sleep recording?

Yes, open the app and go to the Analysis tab. Navigate to a date that lacks a sleep recording, and select the plus symbol. Enter the time you got into bed and the time you woke up, and the Tempur-Pedic® Sleeptracker-AI® system will take a few moments to analyze your sleep from the data it captured on that night. Sleep recovery can be performed up to 2 days in the past.

Can I edit or delete a sleep recording?

Yes. View the sleep recording you would like to edit or delete. Scroll to the bottom of the screen and select Edit or Delete Sleep Recording. Choose from either Edit or Delete options. If Edit is selected, you will be able to make adjustments to your Bedtime and Rise time by toggling the tabs at the top. Once your desired changes are made, select Save.

How does the Tempur-Pedic® Sleeptracker-AI® Monitor detect my heart rate?

The Tempur-Pedic® Sleeptracker-AI® Monitor detects the micro-motion generated from your heartbeat and respiration cycles with highly-precise piezoelectric sensors placed under your mattress.

What is resting heart rate?
Your resting heart rate is how many times per minute your heart beats while you are at rest. Resting heart rate is an indicator of your basic fitness level and a strong predictor of cardiovascular health. A healthy adult range is between 60 and 80 bpm, while athletes can have a resting heart rate as low as 30 bpm.
What impacts my heart rate?
Everyone’s heart rate is different. There are many factors that can affect it, including stress, fitness level, and diet.
Can I share my sleep information with others?

Currently, there is no option to share information with other users. We are working on adding this feature into a Sleeptracker-AI® app update.

How do I improve my sleep quality?

The system is designed to help you determine how you sleep best. The AI Sleep Coach will give you tips created specifically to help you sleep better and improve your sleep quality metric.

What is the difference between light, deep, and REM sleep?

Light and REM sleep are considered to be closer to wakefulness than deep sleep. Deep sleep is characterized by a lack of prominent eye movement, a lack of bodily movement and decreased cerebral blood flow, with associated changes in heart rate and respiration rate. The system differentiates between these sleep phases by monitoring movement, heart rate, and respiration rate.

How does the AI Sleep Coach develop coaching recommendations?

The AI Sleep Coach analyzes your personal sleep data to develop unique coaching recommendations personalized just for you.

How is my sleep efficiency calculated?
Your sleep efficiency is calculated by measuring how much time you spend asleep vs. the overall time you spend in bed during the sleep recording.
How long does it take to get an accurate heart rate and breathing rate?
An accurate measurement of heart rate and respiration rate can take anywhere from 30-45 seconds while lying still on the bed.
Does the Tempur-Pedic® Sleeptracker-AI® app sync with the Apple Health App?

Yes, sleep information from the Tempur-Pedic® Sleeptracker-AI® app is shared with the Apple Health app if you enable this option during the initial setup flow.

Sleep Analysis:

  • The Tempur-Pedic® Sleeptracker-AI® app writes sleep data to the Apple Health app at the "max resolution" Apple supports, by logging periods you are in bed and periods you are asleep.
  • Summary data is displayed in the Health app by selecting Sleep > This Week > Show All Data.
  • Note that currently Apple doesn’t support logging sleep states to Apple Health such as light/deep/REM

Heart Rate and Breathing Rate:

  • The Tempur-Pedic® Sleeptracker-AI® app writes all data to Apple Health (at 5 minute resolution) throughout the night.
  • Summary values are viewed in the Health app by selecting “Vitals” from the home Health app page.

To change what information is shared between the Tempur-Pedic® Sleeptracker-AI® app and Apple Health, go to your iPhone’s settings under Privacy then select Health > Sleeptracker®.

Will the system monitor my sleep while the massage is running?

If you have a compatible power base with massage features, the Sleeptracker-AI system will not monitor your sleep while the massage is on. The Sleeptracker-AI sensors function by detecting micro-movements from the mattress during your sleep, so the intense vibrations from the massage will overpower the hyper-sensitive sensors. Your sleep will be monitored as soon as the massage is turned off.

My Account

What if I am unable to login to my Sleeptracker-AI® account?

To log into your account, open the app, select Log In, and enter the email address and password you selected when you created a Sleeptracker-AI® account. If you don’t remember your password, select Forgot Password and follow the password reset instructions. If you need further assistance, email our support team at support@sleeptracker.com.

How is my sleep information being used?
Your sleep information is used to inform you of your sleep patterns and to provide personalized coaching on how to get a better night’s sleep.
Is my sleep data safe?

Yes, your sleep data is safe. Fullpower Technologies employs generally accepted standards to safeguard your data.

How do I change my account's email address or password?

In the app’s Menu, select My Profile > Account, then choose from either Change Email or Change Password.